Anchor verified timestamps for service requests and vendor responses across a property portfolio, giving owners an independent record of SLA compliance. Vendor performance rests on signed events rather than the vendor's own self-reporting.
Turn vendor self-reporting into an independent, timestamped record of SLA performance.
01.
Each maintenance or service request is anchored with its raise time, starting the SLA clock on an independent, tamper-evident event.
02.
The Notifications module records vendor acknowledgement and completion times, so response and resolution are measured against signed timestamps.
03.
The Compliance Attestations module compares each response against the agreed SLA terms, marking on-time or breached automatically.
04.
The Audit Logs module keeps a tamper-evident history of every request and response, replacing vendor spreadsheets with an independent record.
05.
Compliance rates accumulate per vendor across the portfolio, giving owners an evidence-based view of who meets their SLAs.
06.
A breached SLA can trigger the contracted penalty automatically, tying performance to consequences without manual dispute.
Follow one maintenance request from raise through vendor response to an SLA compliance verdict.
09:12:05
[SYS] Raising maintenance request...
09:12:05
[CMD] raiseRequest { site: "TWR_E", issue: "HVAC_FAULT", sla: 4 }
09:12:06
[AUTH] Anchoring raise timestamp...
09:12:06
[OK] Request REQ_7712 clock started.
Cerulea decomposes SLA tracking into modular contracts. Each layer timestamps requests, captures responses, evaluates compliance, and scores vendors without relying on self-reported performance.
Independent SLA tracking is a horizontal capability. Here is how different facility actors put the timestamped compliance record to work.
Hold an independent record of vendor SLA performance across the portfolio, basing renewals and penalties on signed timestamps instead of vendor self-reports.
Key Asset Types
Prove strong SLA performance with a tamper-evident trail, winning renewals on demonstrated response times rather than contested claims.
Key Asset Types
See that service requests are logged and resolved within agreed windows, gaining confidence that building issues are handled to standard.
Key Asset Types
Whether you are bridging a facility management platform or capturing requests from a tenant app, Cerulea routes both into one SLA compliance record.
For owners on facility management platforms. Request and response data translate into timestamped on-chain SLA records through the API gateway automatically.
Facility Platform
Owner Systems
Cerulea API Gateway
Event Hashing & Signing
Cerulea Private Chain
SLA Compliance Ledger
For tenants raising requests from an app. The app signs requests from a device wallet and routes them directly to the SLA contract.
Tenant App / Wallet
Occupant Devices
Consortium Validators
Request Consensus
Cerulea Ledger
SLA Performance Record
Building an SLA tracking system with timestamped requests, response capture, compliance evaluation, and vendor scorecards from scratch requires specialised proptech engineers. Calculate your exact deployment speed using Cerulea.
Traditional Deployment
Solidity Coding & Audits
~ 12 Months
Visual Compilation
WASM Logical Artifacts
~ 4 Weeks
The legacy timeline reflects proptech integration benchmarks. Wiring a facility platform, capturing response times, and building vendor scorecards for an average portfolio takes a baseline of 7 months. Building the same architecture on Cerulea takes a baseline of 2 weeks, because Cerulea Studio visually translates your request and SLA rules into pre-audited WebAssembly binaries and provisions the attestation and audit layers instantly.